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Help & Support

Frequent Questions Answered

Delivery

We currently ship to the mainland United Kingdom inc Northern Ireland and The Republic of Ireland.

We offer FREE delivery on all orders over £150. Standard delivery for orders under £150 is charged at £9.75 to UK Mainland, £19.95 to Rep. of Ireland and £14.95 to Northern Ireland.

We are unable to receive customers at our warehouse currently due to health and safety.

We will contact you by email to let you know when your products have been despatched.

Delivery will generally be made within 1-3 working days (90% are next day) between the hours 8.00am and 6.00pm. To ensure we fulfil your order as fast as possible, it may be necessary for us to despatch your goods from more than one of our nationwide warehouses. This may result in your order being delivered across multiple deliveries at no additional cost.

Yes, some of our products cannot be delivered to residential apartments, please contact us if you require a delivery to an apartment/flat.

Ordering

No minimum amounts apply. You may purchase just one item or multiple volume.

We sell to both the public and businesses. VAT invoices are available with every order.

100%. Our website uses SSL encryption to protect transmissions of your account and credit card information. The padlock and HTTPS shown in the address bar means our site is secure, and all your information is encrypted when transmitted.
View our privacy policy to read how we use your personal data.

You can pay by Credit or Debit Card and PayPal.

You will receive your invoice via email the day your goods have been dispatched.

If you wish to discuss multiple boxes and pallet or quantities please contact us.

Goods can only be returned up to 14 working days starting the day after delivery.
Products are returned at your own cost, unused and undamaged in their original packaging.
The goods remain your responsibility until the goods have been received at our premises.
For returns to be processed and refunded, you need to obtain a returns numbers and complete a returns form from a customer service team via contact us.
Goods must be returned in full pack quantities. We cannot offer any refunds on partial packs

Go to the Sign in section at the top of the page and click on the ‘Lost your password’. You will be emailed a link to reset your account.

Simply go to My Account > View Your Order History > View > Select Item Checkbox > Choose An Action > Add to Cart.

Products

We make every effort to ensure that the product images we use are accurate and up-to-date.
We endeavour to ensure that all images are as close to the true colour as possible, however we cannot guarantee the colour representation is exact. There can sometimes be shade variations between different batches of stock. There can also be variations when viewing on different monitors/screens depending on the settings etc.

All of the boxes are measured in Length x Width x Height.

We can provide free samples to businesses only and it is dependent on the product range. If you would like a sample please get in touch here.

Yes, we will do our upmost to provide any product that is required.

Please contact us and will reply in 5 working days if we feel your range can deliver value to our customers.


Get in Touch

Head Office

Britdon,
160 Eureka Park,
Upper Pemberton,
Kennington,
Ashford, Kent, TN25 4AZ.



Ireland Office

Britdon Ireland,
Woodside Road Industrial Estate,
Woodside Road,
Ballymena, BT42 4QJ.

Email (Fastest Response Times)

[email protected]

Opening Hours

Monday – Friday
9.00am – 6.00pm


Telephone

01233 552080

LinkedIn

LinkedIn.com/britdon

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John Croucher
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Richard MacDonald
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