Help & Support
Frequent Questions Answered
Delivery
Where do you ship to?
We currently ship to the mainland United Kingdom inc Northern Ireland and The Republic of Ireland.
How much is the delivery?
We offer FREE delivery on all orders over £150. Standard delivery for orders under £150 is charged at £9.75 to UK Mainland, £19.95 to Rep. of Ireland and £14.95 to Northern Ireland.
Can I collect goods from your warehouse?
We are unable to receive customers at our warehouse currently due to health and safety.
When will I know my items have been dispatched?
We will contact you by email to let you know when your products have been despatched.
When will my delivery arrive?
Delivery will generally be made within 1-3 working days (90% are next day) between the hours 8.00am and 6.00pm. To ensure we fulfil your order as fast as possible, it may be necessary for us to despatch your goods from more than one of our nationwide warehouses. This may result in your order being delivered across multiple deliveries at no additional cost.
Are there any delivery restrictions?
Yes, some of our products cannot be delivered to residential apartments, please contact us if you require a delivery to an apartment/flat.
Ordering
Is there a minimum order quantity?
No minimum amounts apply. You may purchase just one item or multiple volume.
Do I have to be a business if I want to order packaging from you?
We sell to both the public and businesses. VAT invoices are available with every order.
Is ordering from your website secure?
100%. Our website uses SSL encryption to protect transmissions of your account and credit card information. The padlock and HTTPS shown in the address bar means our site is secure, and all your information is encrypted when transmitted.
View our privacy policy to read how we use your personal data.
What payment options do I have?
You can pay by Credit or Debit Card and PayPal.
When do I receive my invoice?
You will receive your invoice via email the day your goods have been dispatched.
Do you offer a discount for bulk purchases?
If you wish to discuss multiple boxes and pallet or quantities please contact us.
What is your Returns Policy?
Goods can only be returned up to 14 working days starting the day after delivery.
Products are returned at your own cost, unused and undamaged in their original packaging.
The goods remain your responsibility until the goods have been received at our premises.
For returns to be processed and refunded, you need to obtain a returns numbers and complete a returns form from a customer service team via contact us.
Goods must be returned in full pack quantities. We cannot offer any refunds on partial packs
How do I reset my password?
Go to the Sign in section at the top of the page and click on the ‘Lost your password’. You will be emailed a link to reset your account.
How do I view my previous orders?
Simply go to My Account > View Your Order History > View > Select Item Checkbox > Choose An Action > Add to Cart.
Products
How accurate is your product imagery?
We make every effort to ensure that the product images we use are accurate and up-to-date.
We endeavour to ensure that all images are as close to the true colour as possible, however we cannot guarantee the colour representation is exact. There can sometimes be shade variations between different batches of stock. There can also be variations when viewing on different monitors/screens depending on the settings etc.
How do you measure your boxes?
All of the boxes are measured in Length x Width x Height.
Can you provide samples of your products?
We can provide free samples to businesses only and it is dependent on the product range. If you would like a sample please get in touch here.
Can you source other products that I need?
Yes, we will do our upmost to provide any product that is required.
Interested in selling to Britdon?
Please contact us and will reply in 5 working days if we feel your range can deliver value to our customers.
Get in Touch
Head Office
Britdon,
200 Eureka Park,
Upper Pemberton,
Kennington,
Ashford, Kent, TN25 4AZ.
Ireland Office
Britdon Ireland,
Woodside Road Industrial Estate,
Woodside Road,
Ballymena, BT42 4QJ.
Email (Fastest Response Times)
Opening Hours
Monday – Friday
9.00am – 6.00pm
Telephone





